Posts By: Beth Osborne

Are Pharmacies Misusing Medicare Part D Eligibility Data? OIG Says Yes

Medicare Part D Eligibility Data

Medicare Part D eligibility data has strict parameters on how it’s used. However, a new report from the Office of Inspector General (OIG) released a report noting there was a lack of CMS monitoring around the usage of the data. The report also found that pharmacy providers were taking “gaps” in a system to verify eligibility.  

What Precipitated the Audit

CMS requested the audit by OIG for a specific mail-order pharmacy. CMS had concerns regarding this pharmacy, and the OIG added 29 more thought to be possibly misusing the information.  

Audits of High Volume E1 Transactions Reveal Misuse

The OIG performed an audit on 30 carefully chosen pharmacies that had high volumes of E1 transactions compared to their number of total prescriptions. A pharmacy should use an E1 transaction to bill Part D when patients don’t have their Part D plan card.

The appropriate use of such data should revolve solely around billing for the medication. However, the OIG discovered that 25 of the 30 pharmacies were using this data for other purposes. Almost 98% of those companies’ E1 transactions were not associated with a prescription. This revelation indicated to the OIG that the data was being misused.

Out of those 25 pharmacies, the OIG contacted 15 to inquire further about their use of data. They found that 10 of those businesses were either closed or under investigation.

How Was Data Misused

E1 data

Pharmacies used the Medicare Part D eligibility data in inappropriate ways according to the report, including for marketing purposes. Pharmacies often have agreements with marketing companies to provide data about eligibility to fuel telemarketing services. Further, the data was sometimes used to learn about a patient’s private insurance coverage

Why It Happened

The OIG said these inappropriate uses of Medicare Part D eligibility data occurred because CMS hadn’t established controls to monitor E1 transactions. CMS has since started a monitoring program. They have also denied E1 transaction access for 20 of the 30 organizations audited. 

What to Know About Pharmacy Audits

Pharmacy audits are standard practice in the industry. Those audits can be requests from government entities or insurance companies. When an audit occurs, pharmacies often scramble to aggregate all the required data to comply. This may include searching legacy systems and current systems. 

Many pharmacies have found it beneficial to archive old records. With an archiving platform, you can meet medical record retention regulations and have easy access to all patient data should an audit occur. 

Pharmacies of every type have been able to simplify record management with our data archiving tool ViewMaster. Learn more about how it can be a valuable tool in audit compliance.

Hospital Bankruptcies: Why Are They on the Rise and What Happens to Patient Records?

hospital bankruptcies

Hospital bankruptcies are becoming more modern, even in a world where there are more patients, more treatments, and more medications. According to Bloomberg, 30 hospitals entered bankruptcy in 2019. But why is this becoming an epidemic, and what happens to patient data once facilities shutter?

Deciphering the Rise in Hospital Bankruptcies

bankrupt hospital

There are multiple causes for the collapse of hospitals; like anything in healthcare, it’s complicated. Overall, many hospitals are thriving and profitable, but it’s not across the board. So, what’s driving the trend?

Shift to Value-Based Care and Meeting Federal Mandates

CMS initiated this transformation from fee-for-service to value-based care in 2015. In the past, providers were paid for the amount of services performed. This model incentivized providers to order more tests and procedures. Spending was up yet had no real positive impact on patient outcomes.

To course correct, the federal government developed value-based care structures, which, in theory, focused on improving the quality of care and accounting for the price at the point of care. In this model, physicians are encouraged to use evidence-based medicine, engage their patients, invest in health IT, and leverage data analytics to get paid for services.

This shift sounds like a winning proposition for all, but it put enormous stress on the industry, leading to less revenue and more spending. The American Hospital Association (AHA) found that community hospitals spend an average of $7.6 million each year on administrative costs to meet federal regulations related to quality reporting, record-keeping, and meaningful use compliance. This increase in spending doesn’t exactly correlate to reducing costs or improving care, making many hospitals vulnerable to collapsing.

Americans Are Leaving Rural American in Droves

According to the U.S. Census Bureau, approximately 80% of U.S. citizens live in urban areas. That number has continued to rise because urban areas offer jobs, amenities, and better schools. Employment opportunities in small-town America are drying up, with the local county hospital often being the biggest employer. With fewer people and businesses in rural areas, community hospitals are struggling to stay afloat.

Medicare and Medicaid Reimbursement Rarely Covers the Cost of Treating the Patient

The AHA found that CMS paid 90 cents for every dollar a hospital spent on Medicaid beneficiaries, while it was only 88 cents for Medicare patients. This inequity leads to a shortage of $41.6 billion for Medicare providers and $16.3 billion for Medicaid providers. Eventually, these shortfalls catch up to hospitals and leave them drowning in debt.

Complicating the matter is that the Affordable Care Act (ACA) cut disproportionate-share hospitals (DSH) payments. The assumption was that under the ACA, hospitals would no longer need DSH payments. The problem is that some states did not choose to expand Medicaid under the ACA, leaving them financially vulnerable.

Urgent Care Facilities Taking a Cut from Hospitals

Years ago, if you need immediate care, the only option was the ER. The ER was once filled with patients with “minor” injuries like a slashed finger or a broken arm. Now, patients have more options that are less expensive and quicker. Urgent care facilities have expanded considerably, often staying open late and offering services on the weekend.

While this new type of care does reduce some of the costs across the entire healthcare ecosystem, it means hospitals lose patients. Most hospitals only considered competition to be the other healthcare system; now, the competition is much closer and offers more convenience to the average consumer.

Hospital Closures: What Happens to Patient Data?

patient records after bankruptcy

Not all hospitals that file bankruptcy disappear. Many are sold to larger health systems that consolidate and initiate strategies to go lean like laying off workers. However, some completely liquidate. The question is, what happens to patient records?

Federal and state laws impose mandatory medical record retention requirements on hospitals and physician practices. The Medicare Conditions of Participation, for example, require hospitals to retain records for five years (six years for critical access hospitals). HIPAA and HITECH have included new requirements on top of this, while states also have their own requirements.

Thus, whether that hospital is sold or closed forever, those records have to be kept and be accessible to patients. In many cases, if a healthcare system takes over a hospital, they may choose to add the data to their EHR system, which would require a data conversion.

However, since the buyer doesn’t have insights into the quality or relevancy of the data, they may choose to keep it separate, opting for a data archiving solution. Archiving can be a low-cost, compliant way to retain access to the data.

Who Becomes the Holder of Records with Closures?

If a hospital closes, records management planning must take place, and typically the organization is still held liable for keeping PHI safe and secure. A closed hospital can transfer its patient records to another entity, which then agrees to accept responsibility. Like in the scenario of a hospital being sold, the new holder of the data could choose to convert them to their system or archive them.

Should there be no healthcare organization that wants to take ownership, a reputable commercial storage firm can then hold those records. It’s also critical that any impacted patients be formally notified of the closure and how they can access their records. Bankruptcy doesn’t protect these entities from doing their due diligence when it comes to maintaining and providing access to the data.

Hospital Bankruptcies Have Significant Impacts

Unfortunately, the trend of hospital bankruptcies isn’t projected to decline. The lasting effects of these bankruptcies is felt by the community, patients, and medical professionals. As the ecosystem of healthcare continues to evolve in this country, having access to care and medical records will continue to be a concern and challenge.

Are EHR Workflows Hurting or Helping Physicians?

ehr workflows

New Study Reveals Physicians Spend More Time with EHRs Than Patients

Electronic health records (EHRs) were supposed to revolutionize the healthcare industry, making it easier and more efficient for clinicians. After years of incentives, the majority of physicians leverage EHRs, but that doesn’t mean technology has solved the problem. The question is: are EHR workflows hurting or helping physicians?

New Study Shines Light on EHR Usage

The Annals of Internal Medicine published a new study about how long physicians spend on EHRs. The results reveal some cause for concern. On average, a doctor spends 16 minutes and 14 seconds using their EHR for every patient seen. Since the average patient visit is 30 minutes, half of the time is spent on the screen rather than solely with the patient.

The study included data from over 155,000 physicians cover over 100 million patient visits. The average time of usage was determined based on the user being active, not just being logged into the system. The activities were placed into three categories:

  • Chart review (33% of the time)
  • Documentation (24% of the time)
  • Ordering (17% of the time)

There are lots of tasks related to these three categories, and there is no way to know from the study if EHR workflows were efficient or if the user had any training. 

Technology Should Help, Not Hinder Physician Workflows

workflows EHR

Doctors have frustrations with EHRs. Those frustrations can lead to burnout, which is on the rise. MedScape released a report that found 44% of physicians feel “burned out.” Documentation requirements increase due to complexity and all the different areas of information needed. It’s not simply about entering information about the patient’s symptoms, treatments, and care. There is also the billing and coding component. 

Ideally, technology should help, not hinder physician workflows. If EHRs are not intuitive and don’t match physician workflows, then they’ll spend more time on the screen than with the patient. No doctor wants to do this. The expectation is that clinicians are intelligent and understand how to use EHRs. While that’s true, how many EHRs are actually designed to align with physician workflows? 

If it’s not intuitive, then why bother. In looking at the EHR satisfaction gap among clinicians, much of the time, it comes down to lack of relevant training. Of course, the other side of the argument is why should something “intuitive” need hours and hours of training!

What’s Wrong with EHR Workflows

It serves to reason that if workflows were more accurate, physicians would spend less on technology. That’s not to say that every EHR lacks efficient workflows, but often they may not be designed by actual users. Every EHR provider certainly takes into consideration the user experience but apparently not enough, considering the EHR dissatisfaction is often linked with burnout, according to a Mayo Clinic survey

Technology is a part of modern medicine, but it still has challenges and limitations. Overall, data management for healthcare continues to be a struggle. They have concerns with accessibility, portability, and interoperability. Those three things should be a given with healthcare technology and are certainly the foundation of the services we provide healthcare organizations. 

Until the industry reaches alignment with physician users, EHRs won’t decidedly be deemed as helpful rather than troublesome. 

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