A Message from InfoWerks to Our Customers and Partners Regarding the COVID-19 Pandemic
March 18th, 2020
The COVID-19 pandemic is greatly impacting the healthcare ecosystem. We are prepared to support our customers and partners.
The world is experiencing uncertainty and unknowns as the COVID-19 pandemic disrupts business, the economy, and resources. As a partner to the healthcare industry, we’ve been monitoring the situation for some time, to be prepared to support our customers and partners. Today, we want to deliver a message of how we are responding.
Our Operating Model and Supply Chain Are Not at Risk
We are well-positioned to continue providing our core services, including data conversions, archiving, analytics, and sharing. Our workforce has not been impacted, as all our employees have the ability to work remotely, adhering to all HIPAA and regulatory guidelines.
The majority of our employees are fully remote. The staff in our corporate office was already working remotely before Nevada Governor Steve Sisolak ordered all non-essential businesses to close their offices on March 17. We did this to protect our employees and our community.
Our entire team remains available to provide all normal services with no restrictions or delays. We also mirror our data centers for redundancy and business continuity. We partner with a top tier, national colocation data center that has 99.999% uptime and 24-hour security. As we primarily provide technology services, our risk is low for any interruption of service, as a result of the COVID-19 pandemic.
We Are Ready for Changing Demands and Priorities
As the healthcare industry deals with the containment and treatment of COVID-19, we understand that the demands and priorities of our customers are changing. We will continue to support the healthcare ecosystem with our data management services and have also begun to develop new services to help healthcare organizations improve their response and communications to patients.
As an agile company, we can pivot as the industry does, ready to support and deliver solutions as they become needed.
We Stand with the Healthcare Industry
First and foremost, we want to offer our unconditional support and appreciation for those in the healthcare field, battling this pandemic. You are true heroes, and we are grateful for your efforts. Should you have any questions about how we can help, please contact us. All the information provided in this message also relates to Printwerks, a division of InfoWerks.