Posts By: Mark Reese

Vice President, Sales

Location: Las Vegas HQ (preferred) | Work from Home (optional)

Department: Customer Success

Contact: Please send your resume to careers@infowerks.com.

COMPANY OVERVIEW

Ever been to the City of Lights? Chances are you drove right past our office!  Las Vegas is our home, but our team can be found all over the U.S. We all have different backgrounds and skills, but there’s one thing we all do really well: use data to make a BIG difference.

From the moment you walk through our door, you know something is different.  We may have been around for a while, but we’ve still got a vibrant startup feel.  Our people know each other by name, we get involved with dynamic projects that challenge us to innovate, and we work together with a smile because our roles allow our strengths to shine.

If you go back to 1997, you’d find Jeff Deitch, our CEO, working late nights writing a software program that would give every pharmacy the ability to transport its customer database to a new system.  Fast forward a couple decades later, and we continue to help pharmacies and other healthcare organizations safely manage their data.

So how do we use all that data to make a big difference?  Well, it all comes down to advancing patient care. The more we help healthcare companies manage their data with ease, the more they can focus on what they do best: improving the lives of their patients.  We cure the healthcare providers’ data headaches, so they can cure their patients.

Now for the fun part: we’re expanding into some really exciting opportunities, and to do that, our team must do the same!  New projects underway that require some great people to help us bring them to life.

Interested in joining an award-winning Top Place to Work in Las Vegas ? Read on!

THE JOB

The VP of Sales is a digitally sales-driven, strategic and credible leader with great attention to detail, and passionate about building and managing high-performing teams to maximize growth opportunities.  This leader is responsible in building effective and strong business relationships in order to accelerate sales growth through new customer acquisition, upgrades and cross-sales.  The VP of Sales will report directly to the Chief Revenue Officer.

WHAT YOU WILL ACCOMPLISH

  • Achieve sales targets that are set. Utilize your team and resources to achieve the outcomes that are set.
  • Manage, Coach, and Train Sales Team
  • You will be the main go-to person for the sales team to hit their individual targets. You will also coach and monitor them for following sales best practices.
  • Take the lead on closing our largest potential deals with the founder when needed.
  • Improve our sales processes and systems in order to achieve sales targets. Partner with the operations team to assist with sales processes when needed.
  • Report sales results and initiative results to leadership team.

WHAT YOU WILL DO ON A DAILY/MONTHLY BASIS

Strategic Sales Planning

  • Focus on go-to-market plans to targeted premium customers and down-market for the new products and sales strategy for each of the existing products including professional service offering.
  • Design key business development, sales and relationship-building initiatives.
  • Define and establish a more effective sales approach, methods, activities, benchmarks and expectations that will ensure building appropriate and accurate pipeline, close rate, and controlled sales cycle and basis for measuring performance of the sales team.
  • Create effective tools and methods in delivering sales targets, quotas, forecast and budget.

Sales Execution & Performance

  • Develop and execute a sales program that will ensure achievement of plan and sales targets.
  • Continually evaluate the effectiveness of the sales methods and program as whole and recalibrate sales strategies.
  • Manage, lead and mentor sales staff in identifying, creating, qualifying, nurturing and developing, and closing opportunities.
  • Monitor sales activities to ensure progress in sales close cycle and act promptly on areas that require attention and correction.
  • Conduct regular and frequent meetings with the sales team and be intimate with each of the opportunities that they are working on.
  • Facilitate and assist in closing deals particularly the high-ticket opportunities.
  • Implement robust performance measures and reviews using actual data versus benchmarks and expectations to drive strong sales execution.
  • Constantly review ongoing optimization and resource alignment that is scalable.
  • Continually evaluate sales compensation and commission programs and adjust accordingly to encourage higher sales delivery and address poor performance.

Leadership and Management

  • Provide strong and credible leadership to the sales staff, setting a unified direction for the team and ensure priorities are clear at all times.
  • Provide thought leadership to develop a high performing sales organization and customer centricity culture.
  • Recruit, retain and mentor high-performance and highly engaged sales team.
  • Train, develop and motivate sales team in skills, sales methodologies and activities, product knowledge, teamwork, etc.
  • Lead key account planning, business development opportunities and sales forecast and commitment decisions.
  • Travel and meet with customers / potential customers together with assigned territory sales staff.
  • Establish strong relationships and partnerships across matrixed functions to collaborate on solutions which help remove roadblocks/barriers to sales execution.
  • Manage account and contact information through the entire sales lifecycle process using the company CRM and ensure that the sales team maintains detailed account profiles and prepares sales and activity reports as required.   Take ownership on the accuracy of information in the CRM.

WHAT MAKES A SUCCESSFUL HEAD OF SALES AT INFOWERKS

  • You have executive-level interpersonal and problem-solving skills with the ability to successfully influence and quickly build credibility to maximize organizational growth and profitability
  • You’re an experienced builder of inspired teams. You assemble teams that drive demonstrable growth in complex business environments. You develop and communicate the plan, while addressing issues that hinder performance and implementing best practice
  • You have an entrepreneurial and positive attitude with strong business development, influencing, and negotiation skills
  • You have strong business and analytical acumen; strong problem-solving skills
  • You have strong verbal and written communication skills, with a strong history of building effective interpersonal relationships

YOUR QUALIFICATIONS

  • Proven experience as a Sales Leader or similar executive role with a focus on digital interactions and transactions: exceptional leadership skills with the ability to motivate and inspire others to perform and achieve results within a diverse team
  • Strong, tested sales experience and leadership in organizations that drive growth in revenue, number of customers and lifetime value of customers
  • Strong execution focus and ability to develop solutions and strategies to further accelerate growth
  • Proven experience closing or assisting sales team members in closing large-ticket deals
  • 10 years of professional experience in sales leadership roles on a national level
  • Experience in Healthcare a plus

WHAT’S IN IT FOR YOU?

  • A competitive compensation and benefits program
  • In office (Las Vegas) or remote work
  • An annual employee bonus program
  • Generous paid-time-off (PTO)
  • 8 paid holidays per year
  • Excellent Retirement Savings program
  • An opportunity to become part of a team and a culture that makes a difference to our clients every day

We’re always looking for talented people to join our team!  Qualified applicants are encouraged to apply at careers@infowerks.com.

To learn more, visit infowerks.com or follow us on social media: LinkedIn, Facebook, and Twitter.

Customer Success Leader

Location: Las Vegas HQ (preferred) | Work from Home (optional)

Department: Customer Success

Contact: Please send your resume to careers@infowerks.com.

COMPANY OVERVIEW

Ever been to the City of Lights? Chances are you drove right past our office!  Las Vegas is our home, but our team can be found all over the U.S. We all have different backgrounds and skills, but there’s one thing we all do really well: use data to make a BIG difference.

From the moment you walk through our door, you know something is different.  We may have been around for a while, but we’ve still got a vibrant startup feel.  Our people know each other by name, we get involved with dynamic projects that challenge us to innovate, and we work together with a smile because our roles allow our strengths to shine.

If you go back to 1997, you’d find Jeff Deitch, our CEO, working late nights writing a software program that would give every pharmacy the ability to transport its customer database to a new system.  Fast forward a couple decades later, and we continue to help pharmacies and other healthcare organizations safely manage their data.

So how do we use all that data to make a big difference?  Well, it all comes down to advancing patient care. The more we help healthcare companies manage their data with ease, the more they can focus on what they do best: improving the lives of their patients.  We cure the healthcare providers’ data headaches, so they can cure their patients.

Now for the fun part: we’re expanding into some really exciting opportunities, and to do that, our team must do the same!  New projects underway that require some great people to help us bring them to life.

Interested in joining an award-winning Top Place to Work in Las Vegas ? Read on!

THE JOB

We are currently seeking a customer-centric, energetic, and highly-motivated individual to join our Customer Success Team. The Customer Success Leader is responsible for cultivating and maintaining strong relationships within assigned accounts, ensuring high levels of customer satisfaction and recognition of ROI, leading to strong renewals and growth opportunities. The Customer Success Leader will lead the Customer Success Team to ensure our services are delivered successfully.

If you are a Customer Success champion who thrives in an enterprising working environment, constantly improving customer relationships, adoption and growth while seeking endless opportunities to grow professionally, this is the position for you!

WHAT YOU WILL ACCOMPLISH

  • Lead a team that is dedicated to delivering a remarkable customer experience
  • Serve as both a mentor and coach to develop a cohesive Customer Success team
  • Support the implementation of Customer Success initiatives
  • Manage day-to-day operations of your team including: maintaining an accurate retention forecast, managing escalations, ensuring the delivery of high-quality engagements throughout the customer journey, and ensuring product adoption and retention goals are met
  • Analyze customer data to meet company retention benchmarks and to make informed decisions about process and procedural changes 

WHAT YOU WILL DO ON A DAILY/MONTHLY BASIS

Define and Optimize Customer Lifecycle

  • In collaboration with Sales, map the customer journey and lifecycle and continuously identify areas for process improvement
  • Develop listening points in journey (e.g. usage, satisfaction, etc.), identifying and integrating with influencers and key stakeholders
  • Standardize interventions for each point in journey
  • Define segmentation of customer base and varying strategies

Manage Customer Success Activities

  • Pre and post-sales, as needed
  • Onboarding and Training
  • Customer Advocacy
  • Professional Services
  • Customer Support
  • Customer Success Management
  • Address and coordinate renewals in partnership with sales
  • Identify cross-sell / up-sell opportunities in partnership with sales

Measure Effectiveness of Customer Success

  • Define operational metrics team
  • Create and share appropriate reports and cadence for review within team and leadership

Lead Customer Success Team

  • Scale and manage a team of high-performing Customer Success advocates
  • Foster collaboration within team and across customer lifecycle
  • Enhance effectiveness and efficiency through technology and other means
  • Inspire customer success principles across company
  • Collaborate cross-team with Sales, Marketing and Product to streamline workflows and create a seamless customer experience
    • Align with Marketing Team around marketing to existing clients
    • Align with Product Team around driving product roadmap
    • Align with Sales Team around cross-sell and up-sell and focus on selling with a retention focus
    • Align with Finance Team around measurement and forecasting
    • Align with Executive Team around key metrics and objectives
  • Drive company-wide definition of ideal customer
  • Create company-wide customer feedback loop

WHAT MAKES A SUCCESSFUL CUSTOMER SUCCESS LEADER AT INFOWERKS

  • A passion for Customer Engagement, service mentality, and driving business value to customers through technology
  • Excellent communication and presentation skills, both verbal and written
  • Proven record of creating and maintaining business partnerships and relationships
  • Strategic vision with the ability to be hands on and get in the weeds
  • Ability to analyze complex situations, develop associated action plans and lead teams to achieve key objectives 
  • Accountability for driving revenue through customer retention and expansion 
  • Creative, resourceful, detail-oriented, and highly organized 
  • Acute business acumen full of fresh ideas and initiative to get things done

YOUR QUALIFICATIONS

  • At least 7 years of customer-facing experience in a Customer Success, Sales, Account Management or Project Management or similar role
  • Highly effective people-management and development skills with demonstrated leadership through accountability, continuous training, and coaching
  • Proven track record of conducting quantitative analysis to drive insights and growth strategies
  • A passion for focusing on the customer experience with acute attention to detail and deep technical knowledge and skills
  • Well-versed in professional services including onboarding, training, process consultation, etc.
  • At ease demonstrating product functionality; ability to provide comprehensive overview of key business use cases
  • Have a creative, innovative and entrepreneurial attitude

WHAT’S IN IT FOR YOU?

  • A competitive compensation and benefits program
  • In office (Las Vegas) or remote work
  • An annual employee bonus program
  • Generous paid-time-off (PTO)
  • 8 paid holidays per year
  • Excellent Retirement Savings program
  • An opportunity to become part of a team and a culture that makes a difference to our clients every day

We’re always looking for talented people to join our team!  Qualified applicants are encouraged to apply at careers@infowerks.com.

To learn more, visit infowerks.com or follow us on social media: LinkedIn, Facebook, and Twitter.

Implementation Specialist

Location: Las Vegas HQ (preferred) | Work from Home (optional)

Department: Customer Success

Contact: Please send your resume to careers@infowerks.com.

COMPANY OVERVIEW

Ever been to the City of Lights? Chances are you drove right past our office!  Las Vegas is our home, but our team can be found all over the U.S. We all have different backgrounds and skills, but there’s one thing we all do really well: use data to make a BIG difference.

From the moment you walk through our door, you know something is different.  We may have been around for a while, but we’ve still got a vibrant startup feel.  Our people know each other by name, we get involved with dynamic projects that challenge us to innovate, and we work together with a smile because our roles allow our strengths to shine.

If you go back to 1997, you’d find Jeff Deitch, our CEO, working late nights writing a software program that would give every pharmacy the ability to transport its customer database to a new system.  Fast forward a couple decades later, and we continue to help pharmacies and other healthcare organizations safely manage their data.

So how do we use all that data to make a big difference?  Well, it all comes down to advancing patient care. The more we help healthcare companies manage their data with ease, the more they can focus on what they do best: improving the lives of their patients.  We cure the healthcare providers’ data headaches, so they can cure their patients.

Now for the fun part: we’re expanding into some really exciting opportunities, and to do that, our team must do the same!  New projects underway that require some great people to help us bring them to life.

Interested in joining an award-winning Top Place to Work in Las Vegas ? Read on!

THE JOB

We are looking for a high-performing Implementation Specialist – a ‘jack of all trades’ type of person who is capable of providing all aspects of support of our products/services to our clients and can handle a fast-paced, ever-evolving work environment. If you can adapt to constantly changing priorities, and are experienced in wearing many hats, you may just be the perfect fit. You will be responsible for understanding our customers, their needs, their business processes, and their challenges in order to guide them through the process to engage with our solutions. You will partner with our customers while working in lockstep with the Customer Success Managers (CSM) to achieve a best-in-class customer experience.

WHAT YOU WILL ACCOMPLISH

  • Execute implementation project plans, at the direction of a Project Manager, based on customer needs, resources, and timelines as part of a Project Team
  • Implement project support processes and tasks in ZWerks from the start through multiple phases and stages of delivery
  • Identify opportunities to improve overall customer experience through the NPS scores
  • Maintain cross-functional relations with partnered CSM for each delivery
  • Help with integration and deployment to ensure that customer needs are met, and any issues are resolved in an expedient fashion

WHAT YOU WILL DO ON A DAILY/MONTHLY BASIS

  • Lead or support all aspects of customer implementations including project setup, coordination, and heavy internal and external communication
  • Use ZWerks to document and enable the successful completion of processes and tasks
  • Serve as the lead contact for daily customer interaction and implementation activities
  • Diagnose, research and analyze customer issues and requests
  • Develop, track and report key implementation progress metrics
  • Prioritize and escalate issues when needed
  • Develop and maintain implementation best practices, document procedures, standards, best practices, configuration settings and sequences
  • Provide support to internal resources and customers to assist with item setup, proofing, validation, and testing
  • Provide effective communication to the Customer, Customer Service, Sales, Operations and Vendor teams regarding the status of tasks
  • Maintain effective follow-through in line with standard operating procedures
  • Escalate concerns when tasks are at risk and follow instructions to correct
  • Verify that all of the required information for the tasks assigned are available and accurate

WHAT MAKES A SUCCESSFUL IMPLEMENTATION SPECIALIST AT INFOWERKS

  • The ability to multitask effectively
  • The ability to work independently and as part of a team
  • Strong analytical and problem-solving skills
  • Excellent organizational and time-management skills
  • Exceptional communication and customer service skills
  • Detail-oriented

YOUR QUALIFICATIONS

  • Prefer 2+ years of experience in a customer-facing role for a technology company
  • Highly organized and high attention to detail
  • Proven ability to manage large accounts with a focus on prioritization and multitasking abilities
  • Exceptional interpersonal skills; you have the unique ability to talk technical details and how they translate into business success, in the same conversation
  • Strong drive to learn
  • Strong organizational and analytical skills with a keen attention to detail
  • Ability to think creatively and be persistent
  • Healthcare industry experience a plus.

WHAT’S IN IT FOR YOU?

  • A competitive compensation and benefits program
  • In office (Las Vegas) or remote work
  • An annual employee bonus program
  • Generous paid-time-off (PTO)
  • 8 paid holidays per year
  • Excellent Retirement Savings program
  • An opportunity to become part of a team and a culture that makes a difference to our clients every day

We’re always looking for talented people to join our team!  Qualified applicants are encouraged to apply at careers@infowerks.com.

To learn more, visit infowerks.com or follow us on social media: LinkedIn, Facebook, and Twitter.